We create the original piece you see pictured and then create any subsequent ones made to order, specially to fit you.
Please reach out to us to confirm if we have the piece pictured in stock or for photos of another variation we may have in stock.
Due to the one of a kind nature of the cast in place process, although the recreation is based on the model pictured, pieces WILL vary from pieces to piece but that’s one of the reasons why you love our Kimberlite Collection, because it is a true one of a kind.
Due to this we do not accept any exchanges or refunds on our entire Kimberlite made to order and custom collection.
You can exchange unworn items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you an exchange. Customers are responsible for the cost of return shipping & insurance, make sure to use a tracked, signed for shipping service; for security purposes DO NOT address the shipment to Malleable or Malleable Jewellers nor reference jewelery items, use the following address format only:
964 St Clair Avenue West
Upon receipt of the returned item we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to an exchange. If you are entitled to an exchange, we will either replace the piece with a different size upon request or issue you a gift card for the full amount including applicable taxes, this gift card can be used on any of our ready to wear collection as well as custom orders.
All sale items, custom orders and/or modified items ie engraved are non-exchangeable.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org
We ship domestic orders under $500 via Canada Post. All domestic orders over $500, transcontinental & international orders are shipped via FedEx Express with adult signature required. We only ship orders Monday to Friday 10am to 4pm to ensure the safety of your shipment. For orders shipping outside of Canada, a commercial invoice disclosing the full value of the purchase will be declared with the shipment in which may incur duties & taxes.
Taxes are applied at check-out according to the state/province of the shipping address. Duties & custom charges may apply upon delivery.
Other international shipments
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Malleable Jewellers Corporation does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.