Shipping & Exchanges

 

Shipping

We ship domestic orders under $500 via Canada Post. All domestic orders over $500, transcontinental & international orders are shipped via FedEx Express with adult signature required. We only ship orders Tuesday to Thursday 10am to 4pm to ensure the safety of your shipment. For orders shipping outside of Canada, a commercial invoice disclosing the full value of the purchase will be declared with the shipment in which may incur duties & taxes.

How we go further:

  • We use 100% compostable mailers with our Canada Post shipments.
  • We offset 100%+ of our carbon emissions.
  • You get a $5 gift card for every jewellery box either declined or returned to us in usable condition.
  • Our gift boxes are 100% recyclable.
  • For every order place, we plant 2 trees with One Tree Planted.

Duties & Taxes

 Canada

Taxes are applied at check-out according to the province of the shipping address in Canada. Duties & custom charges may apply upon delivery for deliveries outside of Canada

United States

As of October 16th 2025 all U.S bound purchases will have the 35% U.S import tariff added to their cart upon checkout. This will make their purchase Delivered Duties Paid when shipped. 

It is mandatory for any shipment over the $2500 USD for a CBP Form 7501 to be filled out at the time of importing. There is no way to circumnavigate this so if you are unwilling to fill out the the information then do not proceed with your purchase because it will not make it through customs without it. You DO NOT have to enter your SSN on the form (we encourage you not to), you can have the CBP assign you a file/case number instead.

Other international shipments

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Malleable Jewellers Corporation does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

30 Day Exchange Policy

 

You can exchange unworn items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you an exchange. Customers are responsible for the cost of return shipping & insurance, make sure to use a tracked, signed for shipping service; for security purposes DO NOT address the shipment to Malleable or Malleable Jewellers, use the following address format:

 

John Esposito

964 St Clair Avenue West

Toronto, Ontario

Canada

M6E 1A1

 

Upon receipt of the returned item we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to an exchange. If you are entitled to an exchange, we will either replace the piece with a different size upon request or issue you a gift card for the full amount including applicable taxes, this gift card can be used on any of our ready to wear collection as well as custom orders.

All sale items, custom orders and/or modified items ie engraved are non-exchangeable.

To follow-up on the status of your return, please contact us at inquiries@malleable.ca