Frequently Asked Questions
Where do you ship to?
We ship domestic orders under $300 via Canada Post. All domestic orders over $300, transcontinental & international orders are shipped via FedEx Express with adult signature required. We only ship orders Monday to Friday 10am to 4pm to ensure the safety of your shipment. For orders shipping outside of Canada, a commercial invoice disclosing the full value of the purchase will be declared with the shipment in which may incur duties & taxes.
How we go further:
We use 100% compostable mailers with our Canada Post shipments.
We offset 100%+ of our carbon emissions.
You get a $5 gift card for every jewellery box either declined or returned to us in usable condition.
Our gift boxes are 100% recyclable.
For every order place, we plant 2 trees with One Tree Planted.
Do you charge taxes or duties?
For Canada and the United States, taxes are applied at check-out according to the state/province of the shipping address.
Duties & custom charges may apply upon delivery.
For other international shipments, There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Malleable Jewellers Corporation does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
What is your exchange policy?
You can exchange unworn items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since the first attempted delivery date of your purchase, we cannot offer you an exchange. Customers are responsible for the cost of return shipping & insurance, make sure to use a tracked, signed for shipping service; for security purposes DO NOT address the shipment to Malleable or Malleable Jewellers, use the following address format:
John Esposito
964 St Clair Avenue West
Toronto, Ontario
Canada
M6E 1A1
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to an exchange. If you are entitled to an exchange, we will issue you a gift card for the full amount including applicable taxes, this gift card can be used on any of our ready to wear collection as well as custom orders.
All sale items, custom orders and/or modified items ie engraved are non-exchangeable.
To follow-up on the status of your return, please contact us at info@malleablejewellers.com
How can I get properly fitted for my ring?
We are committed to your jewellery fitting perfectly so book a consultation with one of our specialists free of charge. We’ll even offer you 10% off your next purchase. We also offer an in-home option for you to size yourself using our free ring sizer and our ring sizer guide. We want your ring to fit first time so we can send you your own ring sizer to keep forever. We even offer to ship it for free.
What is your ethical commitment?
Malleable Jewellers is committed to not participating in the flow of conflict diamonds, gemstones & precious metals.
Diamonds
- Exported and imported with a government-validated certificate stating the diamonds are conflict-free.
- Transported between signatory countries in a sealed, tamper-proof container.
- Sold with a statement from the seller on all invoices guaranteeing the diamonds sold are conflict-free.
Coloured Gemstones
- All non melee coloured gemstones come with a certificate stating their authenticity & place of origin
- Sold with a statement from the seller on all invoices guaranteeing the gemstones sold are conflict-free.
Precious Metals
- We source our recycled precious metals through suppliers who provide us with certificate of recycled authenticity.
- Fairmined metal purchases & sales are uploaded to Fairmined Connect which allows stakeholders to view the entirety of the supply chain.
- Fairtrade metal purchases & sales are uploaded to FLOCERT which allows stakeholders to view the entirety of the supply chain.
- We are randomly, independently audited by FLOCERT and the Alliance for Responsible Mining for our Fairtrade & Fairmined material.
Where do you source your materials?
We strive to work with suppliers with known industry, ethical and/or environmental certifications which hold these companies accountable. These companies have a combinations of internal and external stop checks for the authenticity of material origin as well as AML failsafes. They include: Stuller, Hoover & Strong, Sorbet Sapphire, PT Diamonds and Fairever
What materials do you work with?
Every piece has a different set of guidelines for maintenance. Take a look below on suggestions on how to take care of your Malleable jewellery pieces.
10 Karat Solid Gold
- Our 10 karat gold has a lighter saturation of colour than other karats of gold due to the alloy material used in accompaniment with 41.7% pure gold, which makes it the most resistant for everyday wear out of all the other karats.
- We directly recycle our material from scrap traded for our ready to wear & custom collection which we then use a combination of refining & resupply. When our in house stock is out we rely on SCS certified gold from our supply chain.
14 Karat Solid Gold
- Our 14 karat gold is the perfect equilibrium of saturation and resistance. 14 karat won’t tarnish due to the 58.3% of pure gold used in its alloying process plus we do not work with gold plating, gold vermeil or gold filled so you never have to worry about discolouration.
- We are one of Canada’s only Fairtrade Licensees and have a supply of 14 karat Fairtrade Certified Gold in which you can request to be exclusively used in your piece.
Sterling Silver
- Our 925 Sterling Silver is alloyed in house and comprised of 92.5% pure silver & 7.5% copper.
- As Fairmined Goldsmiths we have an exclusive collection being launched May 2021 focusing on ethically mined Sterling Silver, you’re also able to request this within your piece.
Diamonds
- We use a range of ethically sourced diamonds from in-house recycling to CanadaMark, Lab Grown’s to Salt & Peppers. Whatever diamond you fall in love with, rest assured that all of our diamond partners abide by following all aspects of the Kimberley Process and that your diamond is conflict-free.
- We primarily work with VS1 to Si2 natural, untreated diamonds and be sure to check out the products descriptions for the exact specifications.
Sapphires
- Our Sapphires are sourced through ethically focused suppliers predominately mined in Madagascar & Sri Lanka. We work with AAA - Commercial grade stones, we don’t believe in excluding a stone due to imperfections as this further worsens the problems of the mining industry.
Rubies
- The “king of gems,” Ruby is one of the world’s oldest and most revered gemstones. It is also one of the rarest. We source our rubies exclusively from Sri Lanka, Thailand & Madagascar in order to avoid the dilution of conflict-stones.
Emeralds
- We work with a range of in-house recycled and sourced Emeralds exhibiting the most luscious green hue. We work with Emeralds sourced from Columbia, Brazil & India within our ready to wear collection.
Opals
- The colours of the rainbow. The glow of the Northern Lights. The dramatic flash of summer lightning. Our opals are exclusively sourced from Australia & Ethiopia in order to provide you with the upmost quality with such a precious stone, predominately working with A+ grade in order to accommodate longevity.
How should I care for the different materials?
Every piece has a different set of guidelines for maintenance. Take a look below on suggestions on how to take care of your Malleable jewellery pieces.
10 Karat Solid Gold
- Scrub lightly with an old toothbrush, warm water and soap. Buff gently with a clean cloth and store your pieces in a safe, dry place when not worn.
14 Karat Solid Gold
- Scrub lightly with an old toothbrush, warm water and soap. Buff gently with a clean cloth and store your pieces in a safe, dry place when not worn.
Sterling Silver
- Remove your jewellery before exercising or working with machinery, washing your hands or showering. Re-polish with a rouge cloth and store in a dry place when not being worn.
Diamonds
- Use an old toothbrush & soap to lightly scrub the stone, removing any grease or built up dirt.
Sapphires
- Sapphires are rated “excellent” for everyday wear. Avoid exposure to heat and contact with chemicals. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water, or clean in an at-home ultrasonic unit.
Rubies
- Rubies are rated “excellent” for everyday wear. Avoid exposure to heat and contact with chemicals. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water, or clean in an at-home ultrasonic unit.
Emeralds
- Emerald is rated “fair to good” for everyday wear with care. Avoid exposure to heat, contact with chemicals, and protect from scratches and harsh blows. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water.
Opals
- Opal is rated “fair” for everyday wear. Avoid exposure to heat, contact with chemicals, and protect from scratches and harsh blows. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water, or clean in an at-home ultrasonic unit.